This Information relates to the activities undertaken by Hales Sawmills Limited
The Financial Conduct Authority
The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you.
Treating Customers Fairly
Our business is committed to treating our customers fairly and ensuring our products and services are suitable for their needs. Treating Customers Fairly (TCF) is a core part of our culture and philosophy and you can review our commitment to it by asking for a copy of our TCF policy statement.
What Products do we Offer?
We are a credit broker not a lender. We can introduce you to Husqvarna UK Limited (FCA registration number 724585) who may be able to assist you with your requirements. We will only introduce you to this lender.
Other Finance Facilities
You may be able to obtain funding for your purchase from other providers and you are encouraged to seek alternative quotations and details of their products by researching on the high street, in the media and online.
What will you have to Pay to us for this Service?
You will not make any payment to us for processing a finance or hire application or for introducing you to a finance or hire provider. The lender, Husqvarna, may charge interest on products taken out following referral from us. All charges that you will pay including, interest, documentation fees or rentals, where applicable, will be clearly shown on the finance or hire agreement.
Commission Disclosure
We do not receive any commission from the finance or hire provider when you enter into an agreement with them.
Understanding our Products and Documents
If you have any health issues, difficulty in understanding information or there are any recent life events that could affect your ability to fully understand the information and documentation you are presented with or what your commitments are under the agreement, you should carefully consider the amount of time you require to review the documentation. You should also consider if it is advisable for you to have someone you know, help you make your decision. Please advise us accordingly if this is the case and we can then proceed with your requirements in the most appropriate way.
You should make sure you have sufficient time to assess the information given to ensure the funding option offered is suitable for you and meets your requirements. You should seek further explanations and ask questions if needed to fully understand the documents you are given.
Affordability
You should assess the monthly payments you are required to make throughout the agreement and ensure you are able to meet these obligations and other obligations you already have without suffering undue hardship. If you are aware of any future events that will affect your ability to meet these payments, you should ensure the provider is informed immediately.
Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.
Who Regulates Us?
Hales Sawmills Limited is authorised and regulated by the Financial Conduct Authority (FRN: 1015353). Hales Sawmills Limited address is Western Way, Market Drayton, Shropshire TF9 3UY. You can check this information on the FCA register by visiting www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.
What to do if you have a Complaint
If you wish to register a complaint, you can contact us at:
In writing: Â Â Â Â Â Hales Sawmills Limited, Western Way, Market Drayton, Shropshire TF9 3UY
By phone: Â Â Â Â Â Â 01630 653359
By email: Â Â Â Â Â Â Â Â [email protected]
If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. If you canât resolve a complaint with us, you may be able to refer it to the Financial Ombudsman Service whose contact details are set out below:
In writing: Â Â Â Â Â The Financial Ombudsman Service, Exchange Tower, London E14 9SR
By phone: Â Â Â Â Â Â 0800 0234567
By email:Â Â Â Â Â Â Â Â [email protected]
Website:Â Â Â Â Â Â Â Â Â Â www.financial-ombudsman.org.uk